Privacy Policy for HelperQ

Effective Date: [Insert Date]

This Privacy Policy explains how HelperQ (“we”, “our”, “us”) collects, uses, shares, and protects your information when you use our mobile application and related services.

By using our app, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

• Personal Information: Name, mobile number, email address, profile details, service address, and identity details (for technicians).
• Account & Usage Information: Login details, service bookings, service requests, approvals, service history, and in-app interactions.
• Payment & Wallet Information: Payment status, transaction history, wallet balance, and payout records (payment details are processed securely via third-party providers).
• Device & Technical Information: Device type, operating system, app version, IP address, log data, and crash reports.

2. How We Use Your Information

• Create and manage user and technician accounts.
• Enable users to book services through the app.
• Allow technicians to receive, review, and approve service requests.
• Facilitate service completion and payment processing.
• Manage online and cash payment records.
• Credit online payments to the admin account and enable transfers to technician accounts.
• Enable technicians to add money to their wallet through online payments.
• Improve app functionality, service quality, and user experience.
• Communicate service updates, notifications, and important notices.
• Prevent fraud and ensure platform security.

3. Sharing of Information

We do not sell your personal data. We may share information only with:

• Service Providers: Payment gateways, banking partners, and technical service providers.
• Technicians: Limited information required to fulfill booked services.
• Legal Authorities: When required to comply with applicable laws, regulations, or legal processes.

All third parties are required to protect your information.

4. Payments, Wallet & Transactions

• Users may pay for services using online payments or cash.
• Online payments are credited to the admin account.
• The admin may transfer service earnings to technician accounts.
• Technicians may add funds to their wallet through online payment methods.

We do not store card or banking details on our servers. All payments are processed securely through third-party payment gateways.

5. Service Requests & Responsibilities

• Service availability depends on technician approval.
• Technicians are responsible for accepting and completing services.
• Users are responsible for providing accurate service details.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including secure servers, encrypted communication, and access controls. However, no method of transmission over the internet is completely secure.

7. Your Rights

• Access your personal data.
• Update or correct your information.
• Delete your account.
• Withdraw consent where applicable.

You can manage most of your data directly within the app or contact us for assistance.

8. Data Retention

We retain user and technician data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain financial records.

9. Children’s Privacy

[Your App Name] services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be notified through the app or updated on this page with a revised effective date.

11. Contact Us

HelperQ
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Business Address]